Public Relations: Truth and Beyond

Dichotomy of public relations profession is that it is still dogged by over 500 definitions. The communicators have still not been able to find one single definition for a profession which works for the organisations and seeks, at the very outset, their value proposition.
What is the value proposition for public relations? And who actually are the public relations practitioners? Spin doctors? Manipulators?
In the current information age where transparency, social responsibility, and integrity are again being looked into with seriousness, public relations practice is one such profession that can help organisations remain socially responsible, and responsive to its stakeholders.
When I informally discussed the topic of ethics and spirituality in public relations that Global Forum for Public Relations invited me to speak on at Mt Abu on 13th September, during the national roundtable on the Golden Triangle model evolved by Dr. C.V. Narasimha Reddi, the response was skeptical and lukewarm. Ethics and PR do not go together if you have to survive and keep your job intact, was one strong opinion.
Last year, at an international public relations forum, one of the practitioner openly admitted "we lie for our clients".
Yet, I have always differed on this issue having been a firm believer in the ethical practice of public relations.
"Public be damned" was the credo in late 19th century when propaganda, press agentry thrived and resorted to hyperbole. Early 20th century saw the emphasis on responsible Public Relations with recognition of the fact that every stakeholder (or 'public') is important, initiating "public be informed" period in the evolution of this profession.
All along, whatever name that may have been attributed to the practice of public relations, it remains for me "the art and science of managing communication"
If we trace the etymology of the term "communication" to its Latin origin, "communis", it meant establishing oneness.
Public Relations builds, and strengthens "relations" with various "publics" through effective communication.
If that be so, can anyone think of build a strong, meaningful, positive relationship based on untruth or dishonesty? Can you think of a relationship with your customers or vendors which is founded on dishonest or false communication? The entire practice of public relations, therefore, revolves around truth. Truth is not, and has never been, a substitute for public relations.
And as a strategic management function, public relations helps organisations, in turn, adopt ethical means of doing business and truthfully manage its operations. Truth, honesty, integrity, credibility are some of the key attributes of successful public relations practice...and these are the key elements of spirituality or ethical human behaviour.
Considering public relations anything but ethical is a misnomer. However, the key question comes here, that whether we are able to incorporate the ethical values into PR practice today? Largely no. Yet to truly professionalise the practise of public relations it is necessary that we integrate ethical and spiritual values in our conduct.
For any profession to be credible it requires two major core strengths, i.e. competence and character. Competence comes from professional knowledge and experience, and its constant upgradation and skill enhancements. Character is what our own personal values are. Is our character impeccable? Are we honest in our dealing with our clients? or with our organisation's stakeholders? Are we truly the conscience keepers for the organisations that we represent?
The Golden Triangle concept comes at the most appropriate time. And with the support of Global Forum for Public Relations, we do hope that PR fraternity shall rediscover the most significant spiritual aspect of their lives. Yes, we are talking about fortifying the ethical behaviour that comes through spiritual practice, of understanding one's purpose in life, and also the direct impact that our life's work and decision has on the lives of the people around us.


Copyright September 2009 C J Singh . CorePR . Chandigarh . India