Monday, January 15, 2018

Standardisation can help win people's trust

Each year the World Standards Organisation brings into focus the significance of standardisation that can help improve lives and, this year, it says, standardisation can help cities become smart cities.

One of the key elements in standardisation of visual identity of the city.  Many cities around the world have created their own unique identity through distinct logos  that represent the ethos of the city and vision of its leadership and people living there.

Chandigarh for instance has Open Hand monument to represent the city, and similar identities exist across the globe.

And consistence use of those visuals across all communication helps the organisation develop a close trust and credibility with the people.

Fadilah Baharin, CEO of Department of Standards Malaysia, and member of the International Organisation for Standardisation, says, “I believe standards instil trust. Standards are no longer about product differentiation but about creating a uniform experience that gives your customers confidence in your products and services. The differentiation and marketing edge now lies in how successfully your brand or organization has been able to build and nurture consumer relationships that are sustainable, solely by promising the same ‘quality’ and ‘experience’ every single time.”

The same holds true for any organisation.  Standardisation in visual identity is the first step towards winning confidence and trust of one's stakeholders.

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