Standardisation can help win people's trust

Each year the World Standards Organisation brings into focus the significance of standardisation that can help improve lives and, this year, it says, standardisation can help cities become smart cities.

One of the key elements in standardisation of visual identity of the city.  Many cities around the world have created their own unique identity through distinct logos  that represent the ethos of the city and vision of its leadership and people living there.

Chandigarh for instance has Open Hand monument to represent the city, and similar identities exist across the globe.

And consistence use of those visuals across all communication helps the organisation develop a close trust and credibility with the people.

Fadilah Baharin, CEO of Department of Standards Malaysia, and member of the International Organisation for Standardisation, says, “I believe standards instil trust. Standards are no longer about product differentiation but about creating a uniform experience that gives your customers confidence in your products and services. The differentiation and marketing edge now lies in how successfully your brand or organization has been able to build and nurture consumer relationships that are sustainable, solely by promising the same ‘quality’ and ‘experience’ every single time.”

The same holds true for any organisation.  Standardisation in visual identity is the first step towards winning confidence and trust of one's stakeholders.

Media Kit

Media kits had been around for ages and is a standard procedure in most media briefings. Though the online media kits are pretty convenient for computer-savvy journos, but nothing beats the stuff that anyone would love to carry back home.
During my days as trainee reporter in Delhi, I would love those fancy folders and jackets at the press conferences for the neat package of information that one could find handy, there were those from public sector undertakings, that stuffed anything and everything from annual reports, to brochures, to product literature, the CEO's messages, and lengthy typed out press releases running into several pages, and it used to be a real effort to search out the desired information. That of course was the time in 80s when there were only typewriters and bulky smudgy xerox machines.
Today the media kits are much more fancy and we have already moved on from floppy drives, to CDs, and now to small pen drives containing the entire information, photos, data, can be neatly organised and distributed.
There had always been innovative media kits that some of the organisations do experiment with, especially the real estate, and entertainment industry. The recent 3Idiots release carried a small 'guide to being an idiot' with usual merchandise, while Taare Zameen Par had a notebook with scribbles of the child character Ishaan.
I still remember when one of the real estate developer wanting to sell his housing project in Himachal, created a media kit shaped like a book, with cutout inserts inside containing a bottle of perfume that smelled like deodar trees, had neatly packaged leaves of a tree, and a cassette that described the project with ambiant sound of a forest in the background.
A good media kit, however, always is useful that helps strengthen the brand and its recall value. However, one can avoid stuffing the information that may not be of much use, or can be supplied on further enquiries.
A good media kit for a press briefing session should have :
a. A usable news release with contact details;
b. A translated version for the vernacular media (or in languages of the media expected to participate)
c. Hi-res photographs, corporate logos, and photographs of the product being talked about;
d. Brief profile of the spokesperson/CEO
e. Separate sheet indicating the name/s of the persons on the dais (in case sitting order is known in advance) for giving out to the photo journalists and tv-crew.
f. FAQ sheet and other background information
g. Corporate/product literature relevant to the press conference;
h. Writing pad and pen inside the docket will always be a welcome addition.

CJ, CorePR