10 Business Tips for Startups

 Image by Karolina Grabowska from Pixabay 

Here are the ten business tips for startups. 

1. Start with Why. If you are already in business write down the reasons or purpose of your business. Why are you in business? What niche area you are serving? What are the pain points that you intend to solve? How your business would address specific issues.
2. How you are different? Explore the businesses in your domain…the competition. What are they doing and what are their marketing strategies? What is the USP of the products in the market? Have you innovated?
3. Strategy to Excel: Compare your product/service or offering vis-a-vis the competition. How it is or going to be different from others? Are you building into your system some ease-of-usage, better turn-around-time, or improved quality with same or less pricing? What shall be your USP?
4. Design Excellence: Is there an improved design? In product, packaging, delivery, usage experience?
5. The Team: Do you have the team on board which are not square pegs in round holes.? People matter. Having the right team for each process is essential.
6. The Right Resources: Do you have the right financial resources to implement your plan, your ideas, and innovation? Who shall be providing the resources for your success? What kind of partnerships you shall evolve?
7. Do you know your customers? What are their psychographs and demographics? What are their preferences? Why should they be using your product? How do they make their choices?
8. What is the market size you intend to cater to? Local, national, or international?
9. Your Business Environment: Your organisation is affected and impacted by the business environment; be it government policies, economic or political situation, social or cultural considerations, international trade, etc. Are you aware of it as to how you can operate within existing business environment?
10. Communicate: List out all your internal and external stakeholders who matter to your organisation, your product or services. Be specific and develop communication strategy that resplonds to their needs, and which can influence them positively and create a favourable image for your organisation / brand.
    
    These are just some of the tips that a business management pro should look into. These may not be complete, but 10 most crucial pointers to start with for any startup, or an existing organisation. 

Journey of CorePR since 1986

Thirty-three years of managing communication for diverse industry sectors and organisations makes me look back with satisfaction for having helped organisations, brands, and individual celebs including authors, garner limelight for themselves in a highly competitive world.

CorePR was born in September 1986 as a one-man startup (the term did not exist at that time) which gradually graduated into a private limited company. 

That was the time when little did corporate know about public relations as a profession or business, except a few beyond Delhi.  But that was the time when some of the big corporate like Crompton Greaves and Pepsi were looking at Punjab and gave me the opportunity to begin. 

Already I had met several leading PR professionals in reputed companies across the country during my stint in PR with a German company, which included Mr KS Neelakandan, Vice President at Pfizer, Mr Ajit Gopal, the PR head with Indian Airlines, Mr Anil Basu of Goodyear, who had helped in my journey as a PR practitioner. 

The firm belief that effective communication practice can help resolve any issue  in the world, whether it is improving employees sense of belonging, internal communication, training the stakeholders, or reaching out to different external audiences like customers, financial institutions, or the need for changing the government's policies.  The holistic approach to communicate the right message in a desired format through right media at the right time, made the difference. 

The best part remains in PR practice, especially working with small enterprises and startups who have a long journey to traverse, to seem them achieve their goals through effective communication practice. 

From the initial years of concept selling and educating clients about the PR Power, till date, the outcome-based approach to address specific pain points has continued to reap tangible results for our clients.   

Honey Singh's songs scare away wild pigs

Different behaviorial scientists have experimented on the impact of various wild and domesticated animals from time to time, and while many of them do respond and like a certain type of music, especially the classical one, the heavy metal and certain type of sharp music does not go well with many of them.
The fluke worked in a village in Uttrakhand, when the villagers thought of playing some loud rock music, especially the fap singer Honey Singh's songs that scared the hell out of the wild pigs who have opted out of it.
The wild pigs were spoiling the crop and hence the move.
The villagers wanted to make human presence known to the wild ones, and nothing better than communicating their territorial rights than playing music though I don't know what made them chose Honey Singh. 
Did they try other forms of music? 
Or was it their sixth sense that Honey Singh's rap was scary enough to take care of the problem.
Worth researching further. 

Standardisation can help win people's trust

Each year the World Standards Organisation brings into focus the significance of standardisation that can help improve lives and, this year, it says, standardisation can help cities become smart cities.

One of the key elements in standardisation of visual identity of the city.  Many cities around the world have created their own unique identity through distinct logos  that represent the ethos of the city and vision of its leadership and people living there.

Chandigarh for instance has Open Hand monument to represent the city, and similar identities exist across the globe.

And consistence use of those visuals across all communication helps the organisation develop a close trust and credibility with the people.

Fadilah Baharin, CEO of Department of Standards Malaysia, and member of the International Organisation for Standardisation, says, “I believe standards instil trust. Standards are no longer about product differentiation but about creating a uniform experience that gives your customers confidence in your products and services. The differentiation and marketing edge now lies in how successfully your brand or organization has been able to build and nurture consumer relationships that are sustainable, solely by promising the same ‘quality’ and ‘experience’ every single time.”

The same holds true for any organisation.  Standardisation in visual identity is the first step towards winning confidence and trust of one's stakeholders.

What 2014 holds for PR professionals?

One of the biggest trend in the industry seems to be inevitable equation of PR with digital or social media.

Digital media seems to be predominant in the western PR world, where the digital media professionals are trying to dabble into PR strategies. This may be alright for the western world, though I do not completely agree with this emerging trend, especially when we look at Public Relations function holistically.
Even PR Newswire in one of their articles on PR trends for 2014, limits itself to  "engaging digital audience with engaging content" as a major element.  Somehow the focus on print, radio, electronic, and outdoor has been pushed to the back burner, and has come to be known as "traditional" with digital, mobile and social channels ruling the roost.

• The major trend for me in the high-speed information exchange global network, imperative too, would remain the PEOPLE.  You may call them publics, stakeholders, targetted groups, and what not; it is the human element that would be the foundation of all communication.  The tools can differ to reach out to them. Yes, the technology is relegating today's reality into obsolence in a jiffy. It is time to go back to the basics of communication management, and review the fundamentals.  
• For people living in under-developed and developing countries, the information needs to be interpreted to them and involve them for their own benefit and convenience.  Therefore understanding their needs and aspirations is the key to the success of any communication. 
• Secondly, we are crying hoarse about "engaging" the recipients of our messages through lively content.  The "message" had always been the key element in a successful and effective communication process.  Yes, the PR practitioners need to upgrade their skills and expertise in understanding the technological strengths and weaknesses of various digital outlets and develop content according to the channel for communication being used for delivery of the message. The diversity of social media has made it imperative to develop content appropriate to the channel being used and understanding whether it is ultimately reaching the targetted audience or not. 
• Thirdly, the outcome of a PR exercise or a communication campaign would be another emerging trend.  No longer the popular measurement tools would suffice. The corporate especially are looking at RoI on each spend on communication, and tangible impact, which is possible only if the PR fraternity moves beyond the myopic selection of media to spread their message.  A campaign needs to have holistic view of the communication issues at hand and how this is going to impact the thinking, and the lives of the people involved. 
• Lastly, but not the least, it is time for the professional bodies to actively engage themselves in upgrading and standardising the academics, research, continued training, and accreditation.  The professional practitioners would have to come forward to
  demand for it in order to achieve excellence for the PR profession, and have a talent pool of practitioners.

As we move into 2014 in a few hours from now, let us contribute to the success of PR movement.

'PR Voice' is out

The January-June issue of PR Voice published by Dr. C.V. Narasimha Reddi is out. The online version can be viewed and downloaded here. 

ABCI website gets new look

Association of Business Communicators of India (ABCI) has redesigned its website.  Easy to navigate and impressive, the website is full of information, archives of past achievements and activities, and coming events.  The brochure inviting nominations for the 52nd ABCI Annual Awards to be held at Mumbai in September is already up and, just like earlier years, one can look forward to a galaxy of brilliant speakers.
Congratulations to ABCI's President Yogesh Joshi who continues to provide his creative leadership and bring together the communicators in the country on to this single platform for meaningful interaction and contributing to the knowledge base.

Yogesh Joshi is Regional Representative of WCF

One of the most dynamic communicators of our country, Yogesh Joshi, Chairman of ABCI and Head of Tata Chemical's communications in Mumbai, has been nominated as the Regional Representative of prestigious World Communication Forum (WCF), with its headquarter in Davos.

He is the first and the only Indian to be nominated to WCF. As regional director for South Asia, he would be spearheading the communication movement in India, Malaysia, Thailand, Vietnam, Singapore, Indonesia, Sri Lanka, Mauritius, etc. 

Reciipient of many awards and recognitions, Yogesh Joshi  was shortlisted from among 1500 communicators from across the world, to head the south Asian regional initiatives. 

"I have several plans which I shall be unfolding shortly," he said in a telephonic discussion today.  The biggest advantage for the communicators in this region would be the opportunity to interact with international speakers with WCF, he added. 

We are proud of his elevation and surely, we are in for good times ahead. 

Flash Mob in PR

Flash mob has been effectively used by many organisations where in a busy market place or a mall, all of a sudden, a group of people would start dancing to the music or performing a coordinated action gig, and then suddenly disperse.  It is a derivate of 'smart mob' concept where groups of people communicating through mobile sms or twitter would gather and perform; and some may work out a big discount from retail store through collective bargaining.
Here's a group of Chandigarh youth break into a dance gig in the midst of a busy Sector 17 market plaza. It's a treat, and hats off to some of the young media guys who devised it.

What 2011 was like? Have we forgotten it?

Well into 2012 we might have forgotten how 2011 was like. Here's an excellent recapitulation by Google.

Chandigarh wakes up to Mail Today

I woke up to the thud of the bundle of newspapers that arrived in the morning.  As I reached the mailbox through cold foggy morning, it was a pleasant surprise to see the bold masthead of MAIL TODAY, peering prominently through a dozen newspapers that I get to see.  Lo and behold, it is the Chandigarh edition.  It was in the air for sometimes, and I am pleased to find the English tabloid from India Today to give some exciting newer and different perspective to the news happening in this city that is the hot seat for three governments, Panjab, Haryana and UT of Chandigarh. 
But surprisingly the press release on 'exchange4media' press release announcement says that  "the content strategy of the Chandigarh edition would be similar to that of the Delhi edition with complete focus on national news and no local news from Chandigarh". That comes as a shocker but I think that is a typo, because after all Chandigarh edition will have to have the local news. 
However, I am looking forward to seeing as to how local it gets.  Will it be reaching out to the local industry, businesses and professions, and voicing their concerns and celebrating their successes?  Most of the local editions have failed to do that, and the latest to do that had been THE ECONOMIC TIMES, that has dispensed with the local business stories in its region's page.  With the service industry and commercial activities on an upswing in the city involving a large number of upwardly mobile young professionals, we hope MAIL TODAY would cater to them. 

25 Years of Our Journey!

10th of September in 1987, I had put in my papers resigning my corporate communication job in a German company, after six years of exciting work.  Armed with the new knowledge and experience I felt the need for the small enterprises to benefit from the public relations services.  It was an unheard of concept at least in Chandigarh, since only a few PR consultancies existed at that time in the country, and that too were limited to big metros. .  It was a shocker for most of the journalist friends at that time, who nevertheless wished me luck.  And on 13th September CorePR was born. 
As we look back these 25 eventful years, and long association that we have enjoyed with many of our clients, we wish to thank all those who believed in us, and trusted our capabilities.  It is gratifying that we continue to travel together with most of them even today.  And credit goes to my last employers for taking us on board as their PR consultant that helped us venture into the arena and sustain ourselves for more risks. 
Having started my career as a journalist, and moving over to an entirely new field of corporate communication, nearly three decades back, I have seen the growth of Public Relations profession in the country.  At a time, when only handful of PR agencies existed in the country, we entered a virgin domain in a region, where the concept itself was a novelty and when PR was considered as a unwanted service with no significant tangibles to prove. 
Twenty five years back, there were no computers, no mobiles, fax machines.  With limited telephones and the telex number that we obtained from the post office, and a manual typewriter with reams of paper and carbon paper, (as xerox was still experimenting with duplication), we were in business.  Imagine the time when each press release was first vetted from the client, retyped with corrections, got signed, and then delivered to the newspaper office manually.  That was the time when exposed film rolls were carefully packed in black sheets of paper, and sent through the roadways bus to Delhi for the use of Doordarshan.  There were no flights from Chandigarh and no Shatabadis. 
That was the exciting time as we faced one challenge after another and emerged winners, together with our clients. 
I recall the help of numerous PR professionals who helped us through this journey. In our initial years, I wish to pay tribute especially to the legends of our PR profession, who always lent their year to hear me out and mentored.  Some of these stalwarts included,  the then PR Director of Pfizer Mr. K.S. Neelakandan, Greaves Cotton's PR Manager Mr. Sushil Bahl, Good Year's Anil Basu, Indian Airlines' PR Director Ajit S. Gopal, Groz Beckert Saboo's Managing Director R.K. Saboo, Molins India's managing director Subhash Bijlani, and of course, our first client besides my former employer, the management of Crompton Greaves, to name just a few.  
Working with these stalwarts, opened up unlimited opportunities for us to understand how effective communication changes lives and empowers people to grow and succeed.   Thank you every one as we reach a significant milestone of our journey.  Thank you for lending us your shoulders so that we can stand on them and scan newer horizons.  

Media should report unreported India: H.K.Dua

Member of Parliament and former Resident Editor of The Tribune, Mr. H.K. Dua, addressing the students and faculty of  Whistling Woods International School of Communication at Chandigarh, vehemently underlined the media's role to provide adequate coverage of "unreported India".
There are millions of people who are unemployed, starving, and living below the poverty line, whose voice must be reported and covered by both the print and electronic media, he averred.
He lamented the fact that our Parliament, our executive and our judiciary have failed the society and have not been adequately doing justice to the people they represent, and therefore, only option left for them is to go to media, which increases the responsibility of media persons.
"We are accountable to people and we should not betray them", he reiterated. And every journalist's 'dharma' is to maintain credibility by being truthful and report only the facts instead of coloring them with bias.
Jyoti Kamal, bureau head of CNN-IBN in the city however came up with defence for the electronic media saying that even tv channels are providing adequate coverage to the 'unreported India' though it has to strike the balance between what's more demanded by the viewers as established by various baseline surveys and feedback, and the issues that face the common man.
Vivek Atray, former director of public relations and tourism, information technology for UT Administration for many years, however pointed out that looking at the convergence of  technologies the most significant skill set required would be writing appropriate content for diverse media.
CII Chandigarh Council Chairman Vikram Hans pointed out the lack of necessary skill sets amongst fresh pass outs from different institutions that the industry needs, and complimented Whistling Woods for providing students the opportunity to interact with students during their studies.
Dr. Ujjwal Chowdhury, Dean of WWI School of Communication very ably articulated the vision of the School and how the students are being empowered to balance academics with experiential learning.
Somnath Sen, Vice President of WWI, and Maitree Ramaiya provided insight into the film production, and corporate communication respectively.
I had the opportunity to share dais with the stalwart communicators, and it is indeed gratifying that WWI School of Communications has started an MBA in Communication.  This was much needed considering the fact that in any organisation or business, the man, material, machine, and money management is made possible only through effective management of communication for which the country needs experts to strategise.  Public Relations as art and science of managing communication, and as a management function, it can not only  help any organisation improve its brand image but also contribute to its productivity, profitability and convert it into a winning organisation. 
I'm sure the debate that brought together the media people on one platform provided fair idea to the younger generation aspiring to enter into the field of communication, the challenges and opportunities that exist in the field.  Congratulations to WWI for their endeavours.

ABCI challenges Communicators to be the Leaders in Innovation

Dr,C.V.Narasimha Reddi
Editor, Public Relations Voice
(Thanks to our regular contributor - a noted public relations professional of India, Dr. C.V.Narasimha Reddi, we have another brilliant round up of the recently concluded ComFest-11

Two major communication events of national importance ‘ ComFest-11 Winds of Change” and ABCI 51st Awards – For Excellence in Business Communication” organized by the Association of Business Communicators of India in Mumbai on11 & 12th November were not only a cynosure of all business communicators and public relations practitioners but also galvanized them to be change agents and leaders in innovation to transform India as a global economic player.

Dr. J J Irani former Managing Director, TATA Steel whose acumen and technological innovation has made TATA Steel the lowest cost steel producing company in the world has set the tone of the conference with his inaugural address on “ Tomorrow’s Corporations” and said the future companies must be licensed by the community for their survival. Anti-Kudankalam Nuclear Power Project agitation was quoted as an example to emphasize the need for community approval. He suggested that the most significant contribution, that an industry could make was by identifying itself with the life and problems of the people to which it belonged and by applying its resources, skills and talents to the extent that it can, reasonably spare them to serve and help the poor: “Employees will choose corporations which care for them, investors and customer will prefer to buy from ethical, socially responsible corporations, Islands of prosperity cannot survive in a sea of poverty, if markets must expand the poor must also become customers’ were the other highlights of J. J Iran’s keynote address.

M.S.Swaminathan, pioneer of Green Revolution who was the Chief Guest at Awards function complimented the ABCI for its excellent record in unfolding the hidden talents of business communicators by presenting prestigious awards and told the audience that he had an inspiring evening in his life in the midst of national change makers and lifetime achievers. He pointed out that with the growth of Indian economy there was also a phenomenal growth of business communication. However, he cautioned the communicators that their commercial message should be integrated with social, ethical values and integrity to ameliorate the 121 crore people of India .

Earlier Yogesh Joshi, President, ABCI welcoming the guests said that the Com-Fest a festival with a difference when national change makers interacted with business communicators to convert them as change agents. As many as 952 nominations were received in the 32 categories of awards. ABCI President observed such a number of nominations was a national record and also indicative of growing competitive talent in the field of business communication.

Sylvester da’ Cunha the creator of the Amul Brand was proud to say that a country like India which was starving for milk became world’s largest milk producer. The catchy slogan ‘ Give Us This Day Our Daily Bread with Amul Butter” caught the imagination of the Indians, he added.

M. V. Nair, Chairman, Union Bank of India in his keynote presentation informed that the bank was inaugurated 93 years ago by Mahatma Gandhi as a bank of Swadeshi Promoters. In a world of constant change, the Chairman Union Bank felt that employees’ mind set should also change to implement the vision, mission and core values of the bank. Communication he said was an important input in change management that should be handled by public relations practitioners with utmost personal communication skills.

In a thought provoking presentation “Maveric in Motion”, the advertising legend Alyque Padamsee said that 50 per cent of Indian population whose age is below 25, the third largest young group in the world paradoxically was ruled by another 50 per cent of the population who are above 60. This dichotomy is a challenge. If we look to the future, he said we must involve youth as our target audience.

Neelima Mishra, Ramon Magsaysay awardee who spoke on the transformation of rural women through self-help groups said the communicators must understand the needs of the audience and communicate with them through the media accessible to them. Being a village girl, she could transform women by identifying their aspirations towards better life which earned her an award of the type of Asian Nobel Prize.

Among others, who interacted with delegates include: Roger Pereira, world renowned PR Consultant, Hudson Samarasinghe, Chairman, Sri Lanka Broadcasting Corporation and Jayant Pendharkar, former Global Head, Marketing & Communications TCS Ltd.

10- POINT GOLDEN RULES
A 10- Point Golden Rules could be drawn from this ComFest as a follow up by the Public Communication Professionals

1. Public Relations and Business Communication professionals must act as change agents by identifying the changing socio-economic scenario.
2. Communicate both with internal and external publics as to make them partners in reaching the corporate goals

3. Counsel the management to adopt corporate ethics with social responsibility as good ethics leads to good business

4. Adopt public relations ethics in tune with corporate ethics to gain credibility for public relations messages

5. Public relations, advertising and marketing must work in unison coupled with information technology in building and positioning the brand of global relevance and also to occupy a unique place for the brand in the minds of the target audience

6. Public relations and business communication professionals must become leaders in innovation to professionalize the discipline

7. Break the tradition and ageold customs to change for the better future

8. Reward success, reward failure also, but also punish ‘ inaction’

9. “Occupy Wall Street Campaign” a division between the one per cent rich and 99 per cent poor is blooming all over the world. Communicators must understand this movement and advise managements to share their profits with the poor.

10. The last but the most important lesson that one should learn from ABCI Awards is “ compilation of best public relations case studies”. As many as 129 awards were given in 32 categories whose achievements could be converted atleast in 10 best case studies for the benefit of both practitioners and academics.

ABCI Leader in Innovation
India today needs a strong public relations professional body and leaders of national repute to advance the profession in the service of the society. Yogesh Joshi, a thoughtful, committed, self-effacing and inspiring man who now heads ABCI proved beyond doubt that any professional body if moved with a good leader and team spirit can do wonders for the growth of the profession. The successful conduct of ComFest and 51st ABCI Awards with about 1000 nominations along with National Change Makers like M S Swaminathan and international standards bears an eloquent proof to the fact that ABCI has now become a model and trendsetter for other professional bodies in the country. An award winner in the category of house journals commented ‘Yogesh is now ABCI Leader in Innovation’ which I think he richly deserves.

www.corepr.com

ABCI challenges Communicators to be the Leaders in Innovation

Dr,C.V.Narasimha Reddi
Editor, Public Relations Voice

(Thanks to our regular contributor - a noted public relations professional of India, Dr. C.V.Narasimha Reddi, we have another brilliant round up of the recently concluded ComFest-11
Two major communication events of national importance ‘ ComFest-11 Winds of Change” and ABCI 51st Awards – For Excellence in Business Communication” organized by the Association of Business Communicators of India in Mumbai on11 & 12th November were not only a cynosure of all business communicators and public relations practitioners but also galvanized them to be change agents and leaders in innovation to transform India as a global economic player.

Dr. J J Irani former Managing Director, TATA Steel whose acumen and technological innovation has made TATA Steel the lowest cost steel producing company in the world has set the tone of the conference with his inaugural address on “ Tomorrow’s Corporations” and said the future companies must be licensed by the community for their survival. Anti-Kudankalam Nuclear Power Project agitation was quoted as an example to emphasize the need for community approval. He suggested that the most significant contribution, that an industry could make was by identifying itself with the life and problems of the people to which it belonged and by applying its resources, skills and talents to the extent that it can, reasonably spare them to serve and help the poor: “Employees will choose corporations which care for them, investors and customer will prefer to buy from ethical, socially responsible corporations, Islands of prosperity cannot survive in a sea of poverty, if markets must expand the poor must also become customers’ were the other highlights of J. J Iran’s keynote address.

M.S.Swaminathan, pioneer of Green Revolution who was the Chief Guest at Awards function complimented the ABCI for its excellent record in unfolding the hidden talents of business communicators by presenting prestigious awards and told the audience that he had an inspiring evening in his life in the midst of national change makers and lifetime achievers. He pointed out that with the growth of Indian economy there was also a phenomenal growth of business communication. However, he cautioned the communicators that their commercial message should be integrated with social, ethical values and integrity to ameliorate the 121 crore people of India .

Earlier Yogesh Joshi, President, ABCI welcoming the guests said that the Com-Fest a festival with a difference when national change makers interacted with business communicators to convert them as change agents. As many as 952 nominations were received in the 32 categories of awards. ABCI President observed such a number of nominations was a national record and also indicative of growing competitive talent in the field of business communication.

Sylvester da’ Cunha the creator of the Amul Brand was proud to say that a country like India which was starving for milk became world’s largest milk producer. The catchy slogan ‘ Give Us This Day Our Daily Bread with Amul Butter” caught the imagination of the Indians, he added.

M. V. Nair, Chairman, Union Bank of India in his keynote presentation informed that the bank was inaugurated 93 years ago by Mahatma Gandhi as a bank of Swadeshi Promoters. In a world of constant change, the Chairman Union Bank felt that employees’ mind set should also change to implement the vision, mission and core values of the bank. Communication he said was an important input in change management that should be handled by public relations practitioners with utmost personal communication skills.

In a thought provoking presentation “Maveric in Motion”, the advertising legend Alyque Padamsee said that 50 per cent of Indian population whose age is below 25, the third largest young group in the world paradoxically was ruled by another 50 per cent of the population who are above 60. This dichotomy is a challenge. If we look to the future, he said we must involve youth as our target audience.

Neelima Mishra, Ramon Magsaysay awardee who spoke on the transformation of rural women through self-help groups said the communicators must understand the needs of the audience and communicate with them through the media accessible to them. Being a village girl, she could transform women by identifying their aspirations towards better life which earned her an award of the type of Asian Nobel Prize.

Among others, who interacted with delegates include: Roger Pereira, world renowned PR Consultant, Hudson Samarasinghe, Chairman, Sri Lanka Broadcasting Corporation and Jayant Pendharkar, former Global Head, Marketing & Communications TCS Ltd.

10- POINT GOLDEN RULES
A 10- Point Golden Rules could be drawn from this ComFest as a follow up by the Public Communication Professionals

1. Public Relations and Business Communication professionals must act as change agents by identifying the changing socio-economic scenario

2. Communicate both with internal and external publics as to make them partners in reaching the corporate goals

3. Counsel the management to adopt corporate ethics with social responsibility as good ethics leads to good business

4. Adopt public relations ethics in tune with corporate ethics to gain credibility for public relations messages

5. Public relations, advertising and marketing must work in unison coupled with information technology in building and positioning the brand of global relevance and also to occupy a unique place for the brand in the minds of the target audience

6. Public relations and business communication professionals must become leaders in innovation to professionalize the discipline

7. Break the tradition and ageold customs to change for the better future

8. Reward success, reward failure also, but also punish ‘ inaction’

9. “Occupy Wall Street Campaign” a division between the one per cent rich and 99 per cent poor is blooming all over the world. Communicators must understand this movement and advise managements to share their profits with the poor.

10. The last but the most important lesson that one should learn from ABCI Awards is “ compilation of best public relations case studies”. As many as 129 awards were given in 32 categories whose achievements could be converted atleast in 10 best case studies for the benefit of both practitioners and academics.

ABCI Leader in Innovation
India today needs a strong public relations professional body and leaders of national repute to advance the profession in the service of the society. Yogesh Joshi, a thoughtful, committed, self-effacing and inspiring man who now heads ABCI proved beyond doubt that any professional body if moved with a good leader and team spirit can do wonders for the growth of the profession. The successful conduct of ComFest and 51st ABCI Awards with about 1000 nominations along with National Change Makers like M S Swaminathan and international standards bears an eloquent proof to the fact that ABCI has now become a model and trendsetter for other professional bodies in the country. An award winner in the category of house journals commented ‘Yogesh is now ABCI Leader in Innovation’ which I think he richly deserves.

Ethical PR Practice

National Seminar on Public Relations Ethics and New Media

Editor, Public Relations Vocie.

A one-day National Seminar on ‘Public Relations Ethics’ held at Brahmakumaris Shantivan, Mount Abu, Rajasthan resolved to develop a code of professional ethics for public relations with moral and spiritual values as to promote better relations between the corporate world and their stakeholders.

The Global Forum for Public Relations an outfit of Prjapita Brahmakumaris Ishwariya Vishwavidyalaya organized this seminar for the first time as part of Media Conference 2011 on September 17, with twin objectives: Developing Public Relations Ethics and the Role of New Media in Public Relations.

In his introductory remarks Dr.C.V.Narasimha Reddi, Editor, Public Relations Voice who chaired the session referred to the need for public relations ethics and said that public relations manager is both an ‘advocate’ and an ‘ethics counselor’ to advise the management about incorporating ethics and core values in tune with the corporate mission. And that in order to discharge one’s functions, the PR Manager must learn about ethics, spot ethical issues and shape the organization’s corporate ethics and values.

Dr.Reddi quoted Indian born industrialist Lord Paul of U K who said ‘ we have made a lot of progress economically in India, but there is a shadow over our progress and that is Corruption. Unfortunately, with the economic growth of India, corruption has grown faster’.

Scams
The Satyam Computers Rs.14,000 crore scam, 2G Specturm Rs.1.7 lakh crore scam, Commonwealth Games Corruption, Obulapuram Mining Corporation’s illegal mining scam, Nira Radia Tapes episode not only defamed India in the world market but also generated a significant decline in peoples trust both in government and business. In fact, trust of stakeholders in these companies is almost dead. It is for public relations to work in the direction of ‘Long Live Trust’. Against this backdrop, Dr.C.V.Narasimha Reddi observed that there arose the need for both corporate ethics and public relations ethics. If corporate ethics deals with good and ethical business, public relations ethics focuses on ethical and moral values in disseminating public information.

Earlier, Rajayogi B K Karuna in his welcome address observed that the value based media and public communication system would not only contribute to the socio-economic development of the country but also establish peace and harmony in the nation.

Prof. Ujjwal K Chowdary, Dean Whistling Woods School Communication, Mumbai who delivered keynote address said personal ethics of a public relations practitioner was a pre-requisite and a golden rule towards successful public relations practice. While dealing with historical perspective of public relations code of ethics, Prof. Chowdary urged that Global Forum for Public Relations should evolve a Model Code of Professional standards and ethics for public relations practice by 2012.

Later a session devoted to ‘ New Media for Public Relations’ held under the Presidentship of B K Sarala Anand, President, Global Forum for Public Relations, resolved that new media such as e-mail, blogs, twitter, face-book etc. not only educate the stakeholders but also can redress the customer grievances on line. Chairman, Prime Point Foundation K Srinivasan,said instant messages were possible through internet which had both advantages and disadvantages. However, he exhorted that PR professionals should make use of social media for interactive communication to promote organizational image.

Among those who spoke in the national seminar include: Irfan Khan, former Director, Corporate Communications, Hindustan Lever, Y Bhaskar Rao, Abishek Kumar Singh, Prof. K C Mouli, Makhanlal Chaturvedi University, Arun Arora, Senior Vice President,(CC) Jindal Steel, Ms.Nazi, Farin Emani(Iran), Madhavan Varadarajan, Arpita Prashant, (Chennia), Reema Sarin, Consultant, Delhi, G,Anija, Federic Michael, Hyderabad. B K Anitha and B K Heena conducted the sessions.

The seminar in conclusion recommended that the public relations code of ethics should contain three main elements:
1. Professional values – (truth telling professional competence);
2. Principles of conduct – free flow of two-way information, fair, advancement of profession;
3. Members Pledge for code of ethics.

In another resolution, it has been decided that in the context of India, the media strategy should contain a combination of four media namely –
1.Interpersonal media – meeting;
2.Folk art media – puppets, tamasha;
3.Mass media – press, radio, TV, Film and
4. New media – internet, e-mail, blogs, website.

Such a combination of media the Public Relations conclave felt could reach about 70 crore people both in urban and rural India,.

Public Relations Ethics and New Media

National Seminar on Public Relations Ethics and New Media
Editor, Public Relations Vocie.

A one-day National Seminar on ‘Public Relations Ethics’ held at Brahmakumaris Shantivan, Mount Abu, Rajasthan resolved to develop a code of professional ethics for public relations with moral and spiritual values as to promote better relations between the corporate world and their stakeholders.

The Global Forum for Public Relations an outfit of Prjapita Brahmakumaris Ishwariya Vishwavidyalaya organized this seminar for the first time as part of Media Conference 2011 on September 17, with twin objectives: Developing Public Relations Ethics and the Role of New Media in Public Relations.

In his introductory remarks Dr.C.V.Narasimha Reddi, Editor, Public Relations Voice who chaired the session referred to the need for public relations ethics and said that public relations manager is both an ‘advocate’ and an ‘ethics counselor’ to advise the management about incorporating ethics and core values in tune with the corporate mission. And that in order to discharge one’s functions, the PR Manager must learn about ethics, spot ethical issues and shape the organization’s corporate ethics and values.

Dr.Reddi quoted Indian born industrialist Lord Paul of U K who said ‘ we have made a lot of progress economically in India, but there is a shadow over our progress and that is Corruption. Unfortunately, with the economic growth of India, corruption has grown faster’.

Scams
The Satyam Computers Rs.14,000 crore scam, 2G Specturm Rs.1.7 lakh crore scam, Commonwealth Games Corruption, Obulapuram Mining Corporation’s illegal mining scam, Nira Radia Tapes episode not only defamed India in the world market but also generated a significant decline in peoples trust both in government and business. In fact, trust of stakeholders in these companies is almost dead. It is for public relations to work in the direction of ‘Long Live Trust’. Against this backdrop, Dr.C.V.Narasimha Reddi observed that there arose the need for both corporate ethics and public relations ethics. If corporate ethics deals with good and ethical business, public relations ethics focuses on ethical and moral values in disseminating public information.

Earlier, Rajayogi B K Karuna in his welcome address observed that the value based media and public communication system would not only contribute to the socio-economic development of the country but also establish peace and harmony in the nation.

Prof. Ujjwal K Chowdary, Dean Whistling Woods School Communication, Mumbai who delivered keynote address said personal ethics of a public relations practitioner was a pre-requisite and a golden rule towards successful public relations practice. While dealing with historical perspective of public relations code of ethics, Prof. Chowdary urged that Global Forum for Public Relations should evolve a Model Code of Professional standards and ethics for public relations practice by 2012.

Later a session devoted to ‘ New Media for Public Relations’ held under the Presidentship of B K Sarala Anand, President, Global Forum for Public Relations, resolved that new media such as e-mail, blogs, twitter, face-book etc. not only educate the stakeholders but also can redress the customer grievances on line. Chairman, Prime Point Foundation K Srinivasan,said instant messages were possible through internet which had both advantages and disadvantages. However, he exhorted that PR professionals should make use of social media for interactive communication to promote organizational image.

Among those who spoke in the national seminar include: Irfan Khan, former Director, Corporate Communications, Hindustan Lever, Y Bhaskar Rao, Abishek Kumar Singh, Prof. K C Mouli, Makhanlal Chaturvedi University, Arun Arora, Senior Vice President,(CC) Jindal Steel, Ms.Nazi, Farin Emani(Iran), Madhavan Varadarajan, Arpita Prashant, (Chennia), Reema Sarin, Consultant, Delhi, G,Anija, Federic Michael, Hyderabad. B K Anitha and B K Heena conducted the sessions.

The seminar in conclusion recommended that the public relations code of ethics should contain three main elements:

1. Professional values – (truth telling professional competence);
2. Principles of conduct – free flow of two-way information, fair, advancement of profession;
3. Members Pledge for code of ethics.

In another resolution, it has been decided that in the context of India, the media strategy should contain a combination of four media namely –

1.Interpersonal media – meeting;
2.Folk art media – puppets, tamasha;
3.Mass media – press, radio, TV, Film and
4. New media – internet, e-mail, blogs, website.

Such a combination of media the Public Relations conclave felt could reach about 70 crore people both in urban and rural India,.

Value Based Media: The Need of the Hour

Towards Peace and Prosperity of the Country
Dr.C.V.Narasimha Reddi

A three day Media Conference 2011 on ‘ Valued Based Media’ which was organized by the Media Wing of Rajyoga Education and Research Foundation of Prajapita Brahmakumaris Ishwariya Vishwavidyalaya from September 16 at Mount Abu, Rajasthan has resolved that the media in our country should adopt ethical, moral and spiritual values as part of its code of conduct and serve towards social and public good rather than the commercial and business interest.

ONE GOD:
This conference assumed greater importance as it coincided with the Platinum Jubilee Celebrations of the Brahmakumaris which was inaguarated by the President of India, Smt. Pratibha Patil on 16th September. Referring to the theme of the celebrations ‘ One God; One World Family; Smt. Pratibha Patil observed that Brahmakumaris was not a religion, but it was a spiritual fraternity promoting a spiritual and value based living among the people from all walks of life from different nations, cultures and races.

Rajayogini Dr.Dadi Janaki, Chief of Brahmakumaris in her inaugural address said that the evil of corruption which had contaminated our society like cancer could be contained by the media by cultivating spirituality and values such as love, truth, honesty, tolerance etc.

Earliler Rajyogi B K Karuna, Vice-Chairman, Media Wing who welcomed pointed out that mass media had a greater role in the socio-economic development and in creating harmony among different sects of the society. In her valedictory address Smt. D.K,Aruna, Andhra Pradesh, Minister for Information and Public Relations said that the unholy alliance of media with market and business interests, without social purpose, the journalism would cause hindrance to the success of Indian democracy. Therefore, she urged that media should evolve a self-regulated code of conduct by incorporating moral and spiritual values towards establishing a value based society. Over 1500 delegates representing media persons, public relations professionals, academicians, Brahmakumaris from all over the country and Nepal attended the conference.

7 Point Action Plan
Deliberating through six plenary sessions, six parallel dialogues, one insight session and after undergoing three Rajayoga meditation sessions, the conference arrived at the Seven Point Action Plan for adoption by media.

1. To accord priority to social and public good by practicing and promoting ethical, moral and spiritual values

2. To consider core human and media values as essential pre-requisite for economic and all round development of the country

3. To practice Rajayoga meditation as a means of acquiring spirituality and value based healthy, lifestyle towards peace, prosperity of society.

4. To develop the inner spiritual powers of the soul among media persons to mirror as watchdog in containing widespread corruption and negativity in people’s life

5. To work towards creation and spread of audience friendly, interactive, social, cultural, moral and spiritual messages through internet, electronic, film and print media for the benefit of both young and old.

6. To become positive and practice by effecting the process of spiritual self-awakening and empowerment of values for building better society.

7. To support and supplement the noble causes of well-meaning organizations like the Brahmakumaris Society for Media Initiatives for values, Global Forum for Public Relations etc which are aimed at promoting spirituality, ethics, positive and healthy values in professions and society.

It is hoped that the delegates who attended the conference and exposed to Rajayoga Meditation will adopt spiritual values as part of their life and also publish/broadcast the action plan-2011 in their respective media for action.

Getting the Best out of Your PR Agency

One of the critical issues that confronts a PR agency vis-a-vis client is misunderstandings and mismatched expectations.  The PR agency is not a 'vendor' but a partner.  The PR agency must be taken into confidence and engaged in your important board decisions, future plans, and possible pitfalls foreseen by the organisation from any quarter.
You know your business the best. And we know how to get it across to the desired stakeholders and through what means. So, here's what can be done to keep agency-client relationship on the same page, healthy, efficient and effective.

1. Explain what you want
Write down the brief for the PR agency with clear goals and objectives with a timeline.

2. Understand the Deliverables
The PR agency would define the deliverables after understanding the brief. Discuss this out and be very specific in terms of the goals that you as an organisation are seeking. The PR agency, of course, very clearly indicates what it can do or would do and what it will not.  For instance, don't expect your PR agency to be a fire-fighter or a white-washer. We cannot hide the skeltons in your cupboards.  Do good and win stakeholders confidence and trust.

3. Be Transparent
It's a symbiotic relationship between a client and a PR agency. Be open, transparent and honest with the PR agency about the activities and happenings in the company.  In a crisis situation, it becomes important that organisation remain honest in their communication.

4. Media Management
Media is just one significant stakeholder in any organisation's business environment. We keep in touch with them on daily basis and work with them to help them develop stories on the industry that your organisation represents. But do not expect them to write the way you want them to write. We are there to facilitate professional interaction with the media on your behalf.

5. Value the Time
Especially when media needs to be briefed and some facts need to be shared. The prompt response is what is expected to help journalists meet their deadlines. 

PR VOICE

The 13th anniversary issue of India's only magazine for the Public Relations practitioners, PR Voice is out. While you can read its online edition, do subscribe to it, and add it to your library of professional literature and books. It brings to you an update on the activities and case studies as well as new thought processes.

Open publication - Free publishing - More pr voice