Tourism is more than a business or just an economic activity

What do you mean by tourism?

I often wonder at the word ‘tourism’; perhaps the only business or vocation which has ‘ism’ prefixed to it. Often I have talked about tourism as an economic activity and the governments, and the private players in the hospitality or travel business, limit it to those material understanding of the term that does not carry any impact.

There are countries who have boosted their economies through sheer understanding it as a cultural concept that enhances a visitor from another land to get connected to the area…intrinsically. Some of the places enhance joyful experiences, while others create soulful and spiritual satiation.

Countries and organizations wanting to explore the potential of tourism, need to understand its spiritual and humane aspects. Despite the fact that Mary Jane Corbett, the mother of Jim Corbett is given the credit for popularizing Nainital as a tourism destination, 130 years ago.

Another innovator and travel enthusiast, Thomas Cook initiated the concept of conducted tours, but its etymology goes back to Greek in the 1300s where it literally meant turning on a lathe or the French version of drawing circles, too much later in 1832, "surroundings, environment," picked up by De Quincey from French entourage, from tourer "to surround" (16c.), from Old French tour "that which surrounds" (10c.), from en- "  

Specific sense of "attendant persons, persons among whom as followers or companions one is accustomed to moving" was recorded in English by 1860.

Tourism is more of an ism that encourages human-to-human interaction and where the unique natural assets of a place, when maintained in their fullest glory, work positively on the human psyche. Tourism to my mind continues to be a way of life that enchants other human beings who come in touch with those human and natural elements.

Countries like New Zealand, and Scandinavian countries, who have truly understood the concept have created an inclusive culture of acceptance of all human beings. Our Chandigarh’s thematic symbol of ‘open hand’, open to receive and open to give emanates from a similar attribute of tourism.

Tourism is where the mind is free and open to mingling with the local culture in its entirety leaving an indelible mark on one’s heart and soul.

Are our cities ready to create that feeling of trust, openness, and transparency for visitors from other places? Are we proud of the city we live in, and would help an unknown traveler, discover its beauty? This brings into play the entire community of humans who are the ambassadors of the city to reflect that positivity to others. Do our policies conform to this principle?  Tourism is not about the infrastructure and buildings and monuments. Tourism is the way humans interact with other humans as human.

What do you think?

#business #community #environment #experience #culture #hospitality #Tourism #WTO #travel #medicaltourism

Why do corporate think about media alone when talking about corporate strategy?

Talking about the corporate public relations strategy, unfortunately, even the leading journals for entrepreneurs are focussing just on media relations.  

That is the result of a very unfounded, unprofessional, and incomplete understanding of how does public relations work.  What do PR practitioners do?

No wonder, over the years, public relations has been reduced to mere media relations.  

Instead of taking a consultancy stance to help businesses succeed, even the PR agencies, largely, are spending their time in wooing media and pitching stories. 

The current pandemic has revealed the inadequacy of mere-media approach, or an asymmetrical approach to public relations. 

Majority of organisations, whether government or public sector or the corporate sector, found themselves at a loss during the pandemic in the absence of effective communication strategy.   

There was none in fact.   

The inadequacies of internal communication were evident.  The top management was at tenterhook in handling the crisis with a large workforce being rendered jobless with layoffs.  

There is a better need to have a broader understanding of public relations practice, which is a holistic solution-oriented approach through strategic communication. 

Horasis Inspiring Our Future

António Guterres, Secretary General of the United Nations

Competing in a Leaderless World

Horasis Extraordinary Meeting to be held on Horasis’ new ground-breaking digital conferencing platform on 1st October, 2020. 

Horasis will gather 1000 of the most senior members of the Horasis Visions Community, including several heads of governments and key ministers to overcome the profound economic, political and social disruptions caused by Covid-19.

Horasis is a global visions community dedicated to inspiring our future. Horasis provides strategic foresight to public and private entities who envisage growing into global and principled organizations.

Covid Vaccination Availability, Changing World of e-Commerce, AI as Force for Good, and Rekindling Education Post Covid-19 are some of the important topics that will be discussed at The Horasis Extraordinary Meeting on 1st October.

“The world will not go back to a ‘new normal’ using a simplistic resetting of legacy systems,” said Frank-Jürgen Richter, Chairman of Horasis. “Extraordinary times demand extraordinary transformation. All public, private and social sector leaders must collaborate to design strategies to lead society through these trying times.”

Top Speakers from around the World like Nana Akufo-Adda, President Of Ghana, Ajmal Ahmady, Governor Of The Central Bank, Afganistan, Nina Angelovska, Former Minister of Finance, North Macedonia, Shaukat Aziz, Former Prime Minister of Pakistan, Pierre Buyoua, Former President of Burundi, Tarun Anand, Chairman and Founder, University Business Schools, India, Vivek Atray, Former Director IT and Tourism, Chandigarh, India will chair a session on "Competing in a Leaderless World" starting at 01:30 PM IST. 

Some other speakers include Shashi Tharoor, Chairman, Parliamentary Standing Committee on Information Technology, Satya Brahma, Chairman, Network 7 Media Group, Nitin Gadkari, Minister for Road Transport and Highways, India and many more will help the global community to Unite. Inspire. Create.

What Public Relations is Not! And What it is.

Public relations suffer from a deep perception crisis, and right from the academics to media, to corporate leadership, have diverse views on what this profession is all about. 

One can gauze the understanding of the chief PR person of a public sector organisation when he, sharing his "success" story, mentioned that the best PR lesson he learnt was to take care of his boss's dog, his wife and his kids and he never ever he had any problem in his career since then. 

This shocking revelation in front of an audience left the veterans speechless, while many others just wondered at such a disclosure.  Not his fault since in many public sectors and government organisations, earlier, provided a promotional avenue to their clerical staff to get into public relations whose primary job used to be running an errand or managing the reception. 

In the last four decades of my engagement with diverse fields of communication, right from being a journalist to public relations practitioner and visiting faculty to various educational institutes, it remains an enigma for many, including some of the corporate where PR does not go beyond 'Press Release' or media relations. 

There are numerous myths that surround the profession even today to a large extent, though senior communicators and businesses are taking serious note of the practice. 

Several professional bodies like the Public Relations Council of India, Association of Business Communicators, International Public Relations Association, and Indian PR Consultants Association, are making efforts to educate the management and introduce the professional practice. 

Young communicators opting for public relations often fall prey to the whims of the uninformed management leadership and are relegated to tasks far below their roles. 

In fact, the practice of public relations profession began with their role as firefighters in an hour of crisis but a young professional Ivy Lee put to rest the misbeliefs in the minds of the managements that PR is not to hide the truth but to be honest and truthful and proactive in sharing information with stakeholders. 

Public Relations is not: 

• Advertising
• Liaison
• Lobbying
• Propaganda 
• Ensuring publication of Press Releases in media
• Manipulating facts (spin-doctoring)
• White-washing/Hiding facts, especially during a crisis  (fire-fighting)
• Entertaining media people and keeping them in good humour

Public relations practitioner is a professional who is trained to manage communication effectively between an organisation and its stakeholders (or 'publics') to achieve desired results. 

Multi-Dimensional

A professionally trained communicator with knowledge of psychology, sociology, public administration, anthropology, linguistics, behavioural sciences, management principles, technology, data mining, business environment auditing, with a vision to judge the future impact of an organisation's existence,  can make people, corporate, public bodies, the governments, effect the change, what Mahatama Gandhi said, "you want to see in the world".  

The Changemakers

The young communicators entering the professions must feel proud of the fact that they are the changemakers who can bring about the desired change in the lives of the people, their perceptions, and their thought processes, just through sound communication techniques.

PR is all Pervasive

Organisations thrive through their stakeholders, which are diverse and different for every organisation.   Their study and communication consumption patterns defines the organisation's success story. How the stakeholders perceive a brand, an event, a person, depends upon the successful communication strategy. 

So the public relations practitioners should learn the fundamental nuances of communication tools, techniques and tactics, while the managements need to learn to harness the hitherto unutilised or underutilized Power of PR. 

 

Business Model for a Successful Startup

Every time is the first time. And every new customer you meet, it is the first time that you would be making your presentation.

The key is to create your pitch to every prospect with the same spirit, hardwork, efforts, to establish your credibility.

Here is a sure-shot formula for success in your business, i.e. WxWx3Ws+H

a. The first W is the Why of your business. Mission of your organisation or your offering. Why are you in the business you are in. Be clear. Be specific. Till the time you take it beyond your own self, you won’t find the true mission of your work. This is the core, the entire spirit of your engagement, or in short, the purpose of your being.

Each one of us is Born to Serve others. Ask yourself, how does your product or service is making a difference in the life of others. What problems it is going to solve?

b. The second W is to be multiplied, because this is another crucial element to your success. Who? Who are the people whom you intend to serve. These are the people, your customers, for whom you have devised the product. Do you know all these ‘people’ who are going to make a success of your business? They are both internal and external.

Internally, they are your cofounders, collaborators, investors, board of directors, and the entire team members, down to your office boy and tea-wallah, sweeper, etc.

Externally, the ‘WHO’ form the largest chunk who are the reason for your existence. Your distributors, dealers, channel partners, logistics support, vendors, retailers, customers, and their families, the community,
the media, the government, financial institutions, etc.

Once you start drawing your list of ‘Who’, you will be surprised to know how you need to create strategy to reach out to all those people.

c. Theeafter we have 3Ws, i.e. What, When, and Where. They relate to your product/services, the team of experts, your USPs and technical advantages over competition, when can one get them (or the timing factor) and where.

d. The H, How, explains the process you are going to adopt to solve the people’s problems. In the online domain you would find thousands of replicas of various products, but only one amongst them excels and shines just because of the excellence in execution, which is the differentiator.

When you pitch to your client, your presentation should not be more than 6 to 7 slides, because no one has the patience and time to go through lengthy presentations.

Your passion and knowledge about your product and how it connects with the prospective customer, would not require longish explanations. Keep them Short and Sweet.

The first slide, Why would take care of your values and objectives, while your research on Who would matter the most.

Before the pitch, study your customer/prospect whom you are going to make the pitch.

Don’t keep it general.

Modify it to suit specific issues that your prospect is facing, which would require a little research about the organisation to whom you are approaching. Address their specific needs, and you have hit the nail.

Take care.

 

10 Business Tips for Startups

 Image by Karolina Grabowska from Pixabay 

Here are the ten business tips for startups. 

1. Start with Why. If you are already in business write down the reasons or purpose of your business. Why are you in business? What niche area you are serving? What are the pain points that you intend to solve? How your business would address specific issues.
2. How you are different? Explore the businesses in your domain…the competition. What are they doing and what are their marketing strategies? What is the USP of the products in the market? Have you innovated?
3. Strategy to Excel: Compare your product/service or offering vis-a-vis the competition. How it is or going to be different from others? Are you building into your system some ease-of-usage, better turn-around-time, or improved quality with same or less pricing? What shall be your USP?
4. Design Excellence: Is there an improved design? In product, packaging, delivery, usage experience?
5. The Team: Do you have the team on board which are not square pegs in round holes.? People matter. Having the right team for each process is essential.
6. The Right Resources: Do you have the right financial resources to implement your plan, your ideas, and innovation? Who shall be providing the resources for your success? What kind of partnerships you shall evolve?
7. Do you know your customers? What are their psychographs and demographics? What are their preferences? Why should they be using your product? How do they make their choices?
8. What is the market size you intend to cater to? Local, national, or international?
9. Your Business Environment: Your organisation is affected and impacted by the business environment; be it government policies, economic or political situation, social or cultural considerations, international trade, etc. Are you aware of it as to how you can operate within existing business environment?
10. Communicate: List out all your internal and external stakeholders who matter to your organisation, your product or services. Be specific and develop communication strategy that resplonds to their needs, and which can influence them positively and create a favourable image for your organisation / brand.
    
    These are just some of the tips that a business management pro should look into. These may not be complete, but 10 most crucial pointers to start with for any startup, or an existing organisation.