Thursday, August 20, 2020

What Public Relations is Not! And What it is.



Public relations suffer from a deep perception crisis, and right from the academics to media, to corporate leadership, have diverse views on what this profession is all about. 
One can gauze the understanding of the chief PR person of a public sector organisation when he, sharing his "success" story, mentioned that the best PR lesson he learnt was to take care of his boss's dog, his wife and his kids and he never ever he had any problem in his career since then. 
This shocking revelation in front of an audience left the veterans speechless, while many others just wondered at such a disclosure.  Not his fault since in many public sectors and government organisations, earlier, provided a promotional avenue to their clerical staff to get into public relations whose primary job used to be running an errand or managing the reception. 
In the last four decades of my engagement with diverse fields of communication, right from being a journalist to public relations practitioner and visiting faculty to various educational institutes, it remains an enigma for many, including some of the corporate where PR does not go beyond 'Press Release' or media relations. 
There are numerous myths that surround the profession even today to a large extent, though senior communicators and businesses are taking serious note of the practice. 
Several professional bodies like the Public Relations Council of India, Association of Business Communicators, International Public Relations Association, and Indian PR Consultants Association, are making efforts to educate the management and introduce the professional practice. 
Young communicators opting for public relations often fall prey to the whims of the uninformed management leadership and are relegated to tasks far below their roles. 
In fact, the practice of public relations profession began with their role as firefighters in an hour of crisis but a young professional Ivy Lee put to rest the misbeliefs in the minds of the managements that PR is not to hide the truth but to be honest and truthful and proactive in sharing information with stakeholders. 
Public Relations is not: 
  • Advertising
  • Liaison
  • Lobbying
  • Propaganda 
  • Ensuring publication of Press Releases in media
  • Manipulating facts (spin-doctoring)
  • White-washing/Hiding facts, especially during a crisis  (fire-fighting)
  • Entertaining media people and keeping them in good humour
Public relations practitioner is a professional who is trained to manage communication effectively between an organisation and its stakeholders (or 'publics') to achieve desired results. 

Multi-Dimensional
A professionally trained communicator with knowledge of psychology, sociology, public administration, anthropology, linguistics, behavioural sciences, management principles, technology, data mining, business environment auditing, with a vision to judge the future impact of an organisation's existence,  can make people, corporate, public bodies, the governments, effect the change, what Mahatama Gandhi said, "you want to see in the world".  

The Changemakers
The young communicators entering the professions must feel proud of the fact that they are the changemakers who can bring about the desired change in the lives of the people, their perceptions, and their thought processes, just through sound communication techniques.

PR is all Pervasive
Organisations thrive through their stakeholders, which are diverse and different for every organisation.   Their study and communication consumption patterns defines the organisation's success story. How the stakeholders perceive a brand, an event, a person, depends upon the successful communication strategy. 

So the public relations practitioners should learn the fundamental nuances of communication tools, techniques and tactics, while the managements need to learn to harness the hitherto unutilised or underutilized Power of PR. 
 

Monday, August 17, 2020

Business Model for a Successful Startup



Every time is the first time. And every new customer you meet, it is the first time that you would be making your presentation.

The key is to create your pitch to every prospect with the same spirit, hardwork, efforts, to establish your credibility.

Here is a sure-shot formula for success in your business, i.e. WxWx3Ws+H

a. The first W is the Why of your business. Mission of your organisation or your offering. Why are you in the business you are in. Be clear. Be specific. Till the time you take it beyond your own self, you won’t find the true mission of your work. This is the core, the entire spirit of your engagement, or in short, the purpose of your being.

Each one of us is Born to Serve others. Ask yourself, how does your product or service is making a difference in the life of others. What problems it is going to solve?

b. The second W is to be multiplied, because this is another crucial element to your success. Who? Who are the people whom you intend to serve. These are the people, your customers, for whom you have devised the product. Do you know all these ‘people’ who are going to make a success of your business? They are both internal and external.

Internally, they are your cofounders, collaborators, investors, board of directors, and the entire team members, down to your office boy and tea-wallah, sweeper, etc.

Externally, the ‘WHO’ form the largest chunk who are the reason for your existence. Your distributors, dealers, channel partners, logistics support, vendors, retailers, customers, and their families, the community,
the media, the government, financial institutions, etc.

Once you start drawing your list of ‘Who’, you will be surprised to know how you need to create strategy to reach out to all those people.

c. Theeafter we have 3Ws, i.e. What, When, and Where. They relate to your product/services, the team of experts, your USPs and technical advantages over competition, when can one get them (or the timing factor) and where.

d. The H, How, explains the process you are going to adopt to solve the people’s problems. In the online domain you would find thousands of replicas of various products, but only one amongst them excels and shines just because of the excellence in execution, which is the differentiator.

When you pitch to your client, your presentation should not be more than 6 to 7 slides, because no one has the patience and time to go through lengthy presentations.

Your passion and knowledge about your product and how it connects with the prospective customer, would not require longish explanations. Keep them Short and Sweet.

The first slide, Why would take care of your values and objectives, while your research on Who would matter the most.

Before the pitch, study your customer/prospect whom you are going to make the pitch.

Don’t keep it general.

Modify it to suit specific issues that your prospect is facing, which would require a little research about the organisation to whom you are approaching. Address their specific needs, and you have hit the nail.

Take care.

 

Tuesday, July 28, 2020

10 Business Tips for Startups

 Image by Karolina Grabowska from Pixabay 

Here are the ten business tips for startups. 

  1. Start with Why. If you are already in business write down the reasons or purpose of your business. Why are you in business? What niche area you are serving? What are the pain points that you intend to solve? How your business would address specific issues.
  2. How you are different? Explore the businesses in your domain…the competition. What are they doing and what are their marketing strategies? What is the USP of the products in the market? Have you innovated?
  3. Strategy to Excel: Compare your product/service or offering vis-a-vis the competition. How it is or going to be different from others? Are you building into your system some ease-of-usage, better turn-around-time, or improved quality with same or less pricing? What shall be your USP?
  4. Design Excellence: Is there an improved design? In product, packaging, delivery, usage experience?
  5. The Team: Do you have the team on board which are not square pegs in round holes.? People matter. Having the right team for each process is essential.
  6. The Right Resources: Do you have the right financial resources to implement your plan, your ideas, and innovation? Who shall be providing the resources for your success? What kind of partnerships you shall evolve?
  7. Do you know your customers? What are their psychographs and demographics? What are their preferences? Why should they be using your product? How do they make their choices?
  8. What is the market size you intend to cater to? Local, national, or international?
  9. Your Business Environment: Your organisation is affected and impacted by the business environment; be it government policies, economic or political situation, social or cultural considerations, international trade, etc. Are you aware of it as to how you can operate within existing business environment?
  10. Communicate: List out all your internal and external stakeholders who matter to your organisation, your product or services. Be specific and develop communication strategy that resplonds to their needs, and which can influence them positively and create a favourable image for your organisation / brand.

    These are just some of the tips that a business management pro should look into. These may not be complete, but 10 most crucial pointers to start with for any startup, or an existing organisation. 

Thursday, March 26, 2020

CorePR: 5 Things You Need to Do

CorePR: 5 Things You Need to Do: Holed up at home?   Everyone is.  World over. It could be a blessing in disguise. For many of us, who remain busy day-in...

5 Things You Need to Do














Holed up at home?   Everyone is.  World over.

It could be a blessing in disguise.

For many of us, who remain busy day-in-and-day-out in our worldly pursuits, hardly get time to introspect.

All of us are on Fast Forward Mode.  There had not been any Pause button in our lives. Come what may.  Until now.

As curfew and lockdown has forced us into our homes, it is time to reflect and do things that you always wanted to do, but never did.

Here's a list of 5 things that you should be doing every day.

1. Maintain a Journal
Pick up a small notebook, diary or download 'Keep', a Gmail app on your mobile to take note daily.
The morning ritual should be to jot down what you intend to accomplish today.   Have a schedule.  Go over it and get into action.

2. Get Ready
When you are locked down and no one is there to look you up, you tend to relax and stay in your night suit.   Getup in time.  Get Ready.  And start working on your 'to do' list.  If you are working, reflect on the new things you would do at your job to make work much more efficient and productive.   And if you are an entrepreneur, it is time to plan and prepare a strategy to take your business to newer heights as soon as the normalcy returns.

3. Learn a New Skill 
You wanted to play a musical instrument, set up a blog, or learn cooking....just go ahead and do it.  Enough YouTube videos are available to revive your hobby or learn a new skill and utilise your time more fruitfully.  For entrepreneurs, this is the time to look for more opportunities for your enterprise to grow.

3. Reconnect with a Friend/Colleague/Relative
Haven't we lost touch with the people around us?  Many have not talked to their parents. Though they might be there on social media, remember, there is nothing like getting in touch with them and reconnecting.  You would simply love it. 
For business people, stay in touch with your employees and customers.

5. List Your Gratitude
Before sleeping gets back to your journal and jot down your list of Gratitude.   All the people you talked to, all the loving care that you got from your family, the food that was served to you, the air that you breathed and a whole lot of things you feel you are grateful for.  Thank the Almighty for all those gifts that you received today.

There is much more that every one of us can do.   But in the next 21 days, this is the habit-forming schedule if practised regularly, religiously and with a commitment.  It would turn you into an amazing person.

Tourism is more than a business or just an economic activity

What do you mean by tourism? I often wonder at the word ‘tourism’; perhaps the only business or vocation which has ‘ism’ prefixed to it....